Privacy Policy

At Handmade, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services. By using the Handmade website, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you place an order, create an account, contact our team, subscribe to communications, or interact with our website. This information may include your name, email address, phone number, billing address, shipping address, order details, account information, and any other information you choose to provide to us. We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, operating system, referring pages, pages visited, and general website usage information.

Information Collected When You Place an Order

When you purchase a product from Handmade, we collect the information necessary to process and fulfil your order. This may include your name, contact information, shipping and billing address, products purchased, order value, payment status, delivery details, and other information associated with your transaction. We use this information to process your order, arrange shipment, provide order updates, assist with customer service requests, and maintain appropriate transaction records.

Payment Information

Payments made through our website may be processed by third-party payment providers. Handmade generally does not directly store complete payment card information where payments are handled securely by an external payment processor. Your payment provider may collect and process information in accordance with its own privacy policy, security practices, and terms of service.We may receive limited information relating to your payment, such as payment confirmation, transaction status, payment method, or transaction reference number.

How We Use Your Information

We use the information we collect to operate our website, provide our products and services, process orders, arrange deliveries, communicate with customers, and improve the overall shopping experience.

Your information may be used to:

Process and confirm your orders.
Arrange shipping and delivery.
Provide order and shipment updates.
Respond to questions, requests, or complaints.
Provide customer support.
Process payments and transaction confirmations.
Prevent fraudulent or unauthorized activity.
Maintain business and transaction records.
Improve our website, products, and customer experience.
Understand how visitors interact with our website.
Comply with applicable legal and regulatory requirements.

Shipping and Delivery Information

To fulfil your order, we may share necessary delivery information with our shipping and logistics partners. Our shipping partner, Skynet, may receive information such as your name, phone number, delivery address, order reference, and other details reasonably required to complete your shipment. Shipping providers use this information for purposes including parcel processing, shipment tracking, contacting recipients, and completing delivery.

Account Information

If our website allows you to create a customer account, we may store information associated with your account, including your name, email address, saved addresses, order history, and account preferences. You are responsible for maintaining the confidentiality of your account login information and for notifying us if you believe your account has been accessed without authorization.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember customer preferences, understand website activity, and improve the browsing and shopping experience. Cookies are small files stored on your device when you visit a website. Some cookies may be necessary for essential functions such as maintaining your shopping cart, remembering your preferences, or allowing checkout functionality. Other cookies may be used for analytics, performance measurement, or marketing purposes where applicable. You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features or functionality of our website.

Website Analytics

We may use analytics services to better understand how visitors use our website. These services may collect information such as pages visited, time spent on the website, device type, browser information, general location information, and interactions with website features. This information helps us identify website performance issues, understand customer interests, and improve the design, content, and usability of the Handmade website.

Marketing Communications

Where applicable, we may use your contact information to send you updates about Handmade, new collections, special announcements, promotions, or other marketing communications. We will only send marketing communications where permitted and appropriate. You may unsubscribe from promotional communications at any time using the unsubscribe option included in the communication or by contacting us directly. Even if you unsubscribe from marketing messages, we may still send you important transactional communications relating to orders, deliveries, payments, customer service matters, or your account.

How We Share Your Information

Handmade does not sell or rent your personal information to third parties. We may share limited information with trusted service providers where necessary to operate our business and provide services to you. These service providers may include shipping companies, payment processors, website hosting providers, technology providers, analytics services, email service providers, fraud prevention services, and professional advisers. We expect service providers handling personal information on our behalf to use the information only for the services they provide and to maintain appropriate confidentiality and security measures.

Legal Requirements

We may disclose personal information where we reasonably believe disclosure is required by law, regulation, legal process, court order, governmental request, or other lawful authority. We may also disclose information where necessary to protect Handmade, our customers, our website, our property, or the rights and safety of others.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction. However, no website, online transaction, electronic transmission, or data storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security. Customers should also take appropriate precautions, including using secure devices, protecting passwords, and avoiding sharing account information with unauthorized individuals.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain appropriate business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory obligations. The length of time we retain information may vary depending on the nature of the information and the reason it was collected.

Your Privacy Choices

Depending on applicable laws and the circumstances, you may have certain rights regarding your personal information. You may contact us to request access to information we hold about you, ask us to correct inaccurate information, request deletion of certain information, or ask questions about how your information is being used. Some information may need to be retained where required for legitimate business, transaction, security, accounting, fraud prevention, or legal purposes.

Updating Your Information

We encourage customers to keep their contact and account information accurate and up to date. If you believe information associated with your account or order is incorrect, please contact our team so that we can assist with updating it where reasonably possible.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services. Handmade is not responsible for the privacy practices, content, security, or policies of websites and services operated by third parties. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

Social Media

If you interact with Handmade through platforms such as Facebook, Instagram, TikTok, or other social networks, those platforms may collect information about your activity according to their own privacy policies. Information you voluntarily share publicly through social media may be visible to other users. We recommend reviewing your privacy settings on each platform you use.

Children’s Privacy

Our website and products are not specifically directed toward children. We do not knowingly seek to collect personal information from children without appropriate authorization where required. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

International Data Processing

Some of the technology providers, payment services, shipping providers, website platforms, or other service providers we use may process information in countries other than the country in which you are located. Where personal information is transferred or processed internationally, we take reasonable steps to work with reputable providers and protect the information in accordance with applicable requirements.

Fraud Prevention and Security

We may use order, account, device, payment, and transaction information to identify or prevent suspected fraud, misuse, unauthorized transactions, security threats, or activities that may violate our terms and policies. In certain circumstances, an order may be delayed, reviewed, or cancelled where additional verification is reasonably required for security purposes.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business operations, technology, legal requirements, or privacy practices. Any updated version will be published on this page. We encourage you to review this Privacy Policy from time to time to remain informed about how Handmade handles personal information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Handmade handles your personal information, please contact us:

Email: info@handmadepak.com
Phone: +1 617 500 9800

Our team will make reasonable efforts to review and respond to privacy-related inquiries in a timely manner.